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Question: How can I recover playlists?

How can I recover playlists from a backup? No custom playlists (about 20) were recovered on a new Touch, though I followed prompts to use the new Touch to recover all files from a recent backup. My old Touch is broken and not accessible.

iPod classic, iOS 11.2.5

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Mar 11, 2018 6:43 AM in response to tonygfromNJ In response to tonygfromNJ

Hi there, tonygfromNJ!
Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with your playlists not showing on your new iPod touch and I am happy to help out! Since you are using Apple Music, I suggest checking out this article to Turn on iCloud Music Library, or verify it has been turned on through the new device. This will allow playlists to show across all devices and restore the playlists from the old iPod as long as the iCloud Music Library was turned on with the old device as well.
Let me know the results and have a great day!

Mar 11, 2018 6:43 AM

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Mar 14, 2018 9:46 AM in response to AppleJen77 In response to AppleJen77

Hi AppleJen77,


Unfortunately this didn't work. I checked the old device and it did have iCould turned on and synced it, but no playlists came over to the new device when I tried the restore or subsequent syncs. I don't know if this makes a difference, but the playlists were created on the old iPod, not using the iTunes software.


If you have any other suggestions, please advise. Thanks for trying.

Mar 14, 2018 9:46 AM

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Mar 14, 2018 10:16 AM in response to tonygfromNJ In response to tonygfromNJ

Thanks for getting back to us, tonyfromNJ!
Since those steps did not solve the issue for you, I would recommend checking out this article specifically next: Get help with iCloud Music Library and see if these steps will help at this point. The good news is, this article also has the best steps to take next if you continue to have issues in the Get more help section.
Cheers!

Mar 14, 2018 10:16 AM

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Question: How can I recover playlists?