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Question: Unlocking Apple Watch

So I bought a Apple Watch not from the store (Mercari) and I get my watch and it was factory reset and it won’t let me sync it because it’s still on her account... she won’t message me back so I now have an expensive paper weight

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Mar 16, 2018 8:29 AM in response to brenton275 In response to brenton275

If you are trying to activate an  Watch purchased from a third party and it is still linked to the previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost device. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and demand a refund. You will never be able to activate the device and no one can help you do it.


About Activation Lock on your Apple Watch - Apple Support

Mar 16, 2018 8:29 AM

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Question: Unlocking Apple Watch