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Question: my computer recognizes my iPhone 5c running iOS 10.3.3 but itunes does not how do I fix this?

I am trying to transfer everything from an iPhone 5c running iOS 10.3.3 to an iPhone 5S but iTunes doesn't recognize the iPhone 5c. I have checked all of the drivers and I have checked the device. everything is fine why won't it work

iPhone 5c, iOS 10.3.3, backup

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User profile for user: scott_w_hayes

Question: my computer recognizes my iPhone 5c running iOS 10.3.3 but itunes does not how do I fix this?