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Share iPhone screen - support

Hi,


I hade to call Apple Support yesterday for some reason and while the Apple guy was trying to help me, he also asked whether he can connect to my iPhone to see what is happening. I was amazed that he could see my screen and I was able to see the pointer, so that he could help me easier.

My question:

How could he do that? Is there any possible way of how to do it? I'm doing "support" for my family members and almost all colleagues and this feature might help me a lot sometimes. I checked the internet and there are few companies (such as TeamViewer) which offers their app to do that, however, the Apple guy did that without anything. I just had to confirm the screen sharing. Any idea of how to do that?


Thanks

iPhone X, iOS 11.2.6

Posted on Mar 10, 2018 12:35 PM

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Share iPhone screen - support

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