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Question: Waiting For New Credit Card All My Previous Movie Won't Play

My current credit card had to be replaced. It will take up to a week to get a new one, and now I cannot play any of my previously purchased movies. It says it requires me to update my billing. But I have already bought these movies This angers me. Those are my movies, Apple has no right to take away my ability to play them. Why did I buy from apple, I will never buy another movie again from apple. Ever. This is not the first time I have had trouble getting movies to play on demand. I am tired of this terrible service. Google does not do this.

iMac Pro, macOS High Sierra (10.13.3)

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Mar 10, 2018 3:56 PM in response to journey28 In response to journey28

If they are downloaded to your computer then there shouldn't be a problem accessing them. Do you perhaps owe the store some money? If so they might limit your ability to stream them until you address the arrears. Are you able to set your payment method to None? Looking at it seems that Google too might suspend access to past purchases under certain circumstances.

There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a payment card or bank account, otherwise once the account is set up the iTunes Store may still expect you to provide one, even if you are obtaining free content, which you can later remove. If you don't have or want to use a credit/debit card at this time you can try this method using iTunes on a computer...

  1. Enable the menu bar if needed with Ctrl+B (only applies to some builds of iTunes 12 for Windows)
  2. Sign out of the iTunes Store from the Store/Account item on the menu bar
  3. Go to Music > iTunes Store home page
  4. Go to Quick Links > Redeem
  5. Sign in with your Apple ID
  6. Go through the screens, accepting the EULA, etc. You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.

It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use. You might also have difficulty selecting None as an option if you have any active subscriptions (see View, change, or cancel your subscriptions - Apple Support), an outstanding debit balance to the iTunes Store, there are unreleased authorization holds on the card (see About payment card authorization holds in the iTunes Store - Apple Support) or you are trying to switch to one regional store while being in a different region. See If you can't choose None when you edit your Apple ID payment information - Apple Support for more.


Mar 10, 2018 3:56 PM

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Question: Waiting For New Credit Card All My Previous Movie Won't Play