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Level 1

11 points

My Itune does not recognise my Iphone 6 and I cannot restore my phone

My phone shut down suddenly. I have been getting help from apple support. But i was not able to restore my phone even when i want to restore it to factory setting. My Itunes does not recognise my phone.

Help!

Regards

Peck

Posted on Mar 10, 2018 2:55 PM

Best reply

sberman

Level 10

263,751 points

Posted on Mar 10, 2018 6:54 PM

Your iTunes version is current.

Please see this article.

https://support.apple.com/en-us/HT204095

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My Itune does not recognise my Iphone 6 and I cannot restore my phone

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