iPhone 8 call issues

I have a persistent problem with the call quality of my iphone 8. People often say they cant hear me properly - the sound is muffled, it goes quiet - sounds digitised sometimes.. not the whole call, but for 2 seconds or so.. but its a persistent issue.


Its unusual as i havent had this issue with any other phone before.


So when ive had somone on the other side of the phone say - "can you repeat that" - "sorry the call went quiet" - "you sound muffled there" - there is an issue.


I have been to the genius bar - and i was advised to set up as a new phone - which is a real pain as i have to install all my apps again - set up passwords on banking apps again.


This is not great - anyone else had this issue?

I will repoert back if the reset and set up as new works.. my genius bar person, was pretty ambivalent to the issue, and im sure there is a problem out there - but we shall see.

also tried iOS 11.3 beta

Posted on Mar 10, 2018 3:40 PM

Reply

Similar questions

2 replies

Mar 14, 2018 12:20 PM in response to firswood

Same problem here on my iphone 8 on EE in the UK. Tried all the suggestions (settings, new simm, hard reset, etc) and eventually ended up at Genius Bar in Apple store and they diagnosed a faulty bottom right microphone and gave me a replacement handset. They said microphone can’t be repaired. online fault testing with Apple didn't find this but as soon as test was run in the genius bar they found a microphone fault.

I thought that a replacement handset had sorted it…..however, I've still got exactly the same problem though- intermittent poor call quality where people can’t hear what I’m saying. Tried all options with carrier but getting nowhere. it’s really difficult to pin down as the fault is intermittent…. a call to EE tonight no problems. A call to Apple support shortly after and they couldn’t hear me. apple suggested I go back to Genius bar again....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 8 call issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.