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Question: Can't sync iPad due to 'over capacity' but it has 24GB free!

Hi all. I am no kinda power user of the iPad but I have been using this one successfully awhile and now am stumped. It's a 32GB Air. My son was using it, and when I took it over I changed accounts over, etc. I'm going to take it on a trip so I loaded up the Kindle app and was going to put some music on it...it had only two songs. Also I saw there was an update to the iOS too, so I did that. But now iTunes is telling me that it can't sync the iPad because it's 'over capacity,' by 14GB, with nearly 4000 songs on it. However that's not true, there are now NO songs on it, and the iPad itself shows less than 8GB in use. I have tried restoring the iPad to no avail. I also tried connecting the iPad to my MacBook rather than my MacPro, just in case that would help, but it didn't, in fact I couldn't get that to work at all, I never got the 'trust this computer?' message on the iPad.

And oh yeah, my second page of apps, including Kindle, has been stuck 'loading' for over an hour and doesn't seem to be working at all. GREAT.

Any suggestions welcome! But I've only got a couple of hours to solve this before my trip.

Mac Pro, Mac OS X (10.6.8), Also MBP, iPhone 5s lots of Macs...

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Mar 10, 2018 5:28 PM in response to ChicagoAl In response to ChicagoAl

The 'loading' issue was because WiFi was shut off; I had a lot of difficulty getting it to accept the password, but once that took, loading of the apps proceeded normally...whew. However I am also having trouble getting the iPad and my Logitech Canvas keyboard to pair. Maddening!

Mar 10, 2018 5:28 PM

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Mar 10, 2018 6:58 PM in response to ChicagoAl In response to ChicagoAl

Okay, I just tried adding songs to the iPad, and that seemed to work, then I added a bunch of music...and now iTunes shows a correct amount of free space. I have no idea what was up. But this was, I think, a distinct issue from the one people have had with lots of space tied up by 'others.' This was definitely phantom 'music.'

I am however now having a problem with getting the iPad to pair with my Logitech 'Canvas' bluetooth keyboard, which has been bulletproof since I got it. Aargh, this would only happen with hours to go before an international trip!

Mar 10, 2018 6:58 PM

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Question: Can't sync iPad due to 'over capacity' but it has 24GB free!