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Question: iMessage/Facetime activation error occured

I recently bought a used iPhone 6s it is unlocked and I am using it on Boost Mobile. When I turn my Facetime or iMessage on it will say its activating but after a minute or two it will say error occurred turn on to try again, I've tried turning my phone off and back on, I've tried turning on my airplane mode, and I've logged out of iCloud and logged back in NOTHING seems to work! So if anyone has any advice please give it to me! I'm beyond frustrated!

iPhone 6s Plus, iOS 11.2.6

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Mar 10, 2018 5:29 PM in response to moorehailey0 In response to moorehailey0

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

Mar 10, 2018 5:29 PM

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Question: iMessage/Facetime activation error occured