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Question: forgot password now stuck on apple screen

daughter sneak and put password so i can open iphone

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Mar 11, 2018 2:07 PM in response to karenfromsebring In response to karenfromsebring

Hello Karen,


Thanks for visiting the Apple Support Communities. Your question is a bit unclear, but I will do my best to help with this.


You mention that your daughter put in a password. Do you mean a passcode? If you forgot the passcode or the device is disabled, you will need to follow the instructions provided in this help article: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled


You also mention that your device is stuck on a screen with the Apple logo. If this is the case, you may need to check the troubleshooting provided in this help article: If your iPhone, iPad, or iPod touch won't turn on or is frozen


If neither of these help solve your issue, please provide some more detail so we can continue working on this for you. Thanks and have a wonderful day.

Mar 11, 2018 2:07 PM

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Question: forgot password now stuck on apple screen