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Question: Cannot exit, loggoff or shut down out of Guest account

After logging in as a guest and trying to leave via a shutdown or loggout - I just get a black screen with an arrow

MacBook Pro (Retina, 15-inch, Late 2013), Version 10.11.5

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Could you please post a picture if possible? It'd be much appreciated.


Have you tried disabling and then re-enabling the guest user? This might fix the problem.


Is FileVault enabled? If so, the guest user is restricted to Safari and requires a reboot to launch Safari on the Recovery partition. The guest user can only be logged out by shutting down or restarting the Mac. Otherwise, the guest user is given a desktop and a temporary home folder with access to applications, and can be logged out normally.

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Question marked as Apple recommended

Mar 10, 2018 8:55 PM in response to ldalep In response to ldalep

Could you please post a picture if possible? It'd be much appreciated.


Have you tried disabling and then re-enabling the guest user? This might fix the problem.


Is FileVault enabled? If so, the guest user is restricted to Safari and requires a reboot to launch Safari on the Recovery partition. The guest user can only be logged out by shutting down or restarting the Mac. Otherwise, the guest user is given a desktop and a temporary home folder with access to applications, and can be logged out normally.

Mar 10, 2018 8:55 PM

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Question: Cannot exit, loggoff or shut down out of Guest account