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My son's iPhone 8 is stuck with the apple logo on the screen

My son's iPhone 8 is stuck with the apple logo on the screen. We cannot reboot or shut down.

Posted on Mar 10, 2018 8:31 PM

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Posted on Mar 10, 2018 8:34 PM

If your iPhone, iPad, or iPod touch won‘t turn on - https://support.apple.com/HT201412 - Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:

Does not return to the Home screen after you press the Home button;

Does not wake from sleep after you press the Sleep/Wake button;

Does not turn on (or power on) when you press any button;

Does not start up past Apple logo;

Appears frozen or unresponsive;

Is unable to "Slide to Unlock" or "Slide to Power Off";

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Question marked as Best reply

Mar 10, 2018 8:34 PM in response to dorafromseneca

If your iPhone, iPad, or iPod touch won‘t turn on - https://support.apple.com/HT201412 - Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:

Does not return to the Home screen after you press the Home button;

Does not wake from sleep after you press the Sleep/Wake button;

Does not turn on (or power on) when you press any button;

Does not start up past Apple logo;

Appears frozen or unresponsive;

Is unable to "Slide to Unlock" or "Slide to Power Off";

My son's iPhone 8 is stuck with the apple logo on the screen

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