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Question: Install free app

I tried to install a free app on my iphone using as a payment method, credit card, but the transaction was not completed saying I should contact itunes support.There are enough money on my credit card, so why this message? Thank you

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Answer:

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

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Question: Install free app