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Question: CANNOT FIND MEDIA FILES THOUGH SYSTEM SHOWS 9 GB VIDEO IN IPAD STORAGE.

Hi, Trying to download a movie from iTunes but am getting message - ‘insufficient storage space’. on checking in ’iPad storage’ it shows - 28 GB used of 32 GB with a fairly large media content. Thereafter on connecting iPad to my laptop iTunes it shows 2 videos of 9 GB, however I cant find them on my iPad. How do I resolve this? Please advise.

Regards

iPad Air Wi-Fi, iOS 11.2.6

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Mar 12, 2018 1:49 PM in response to Alexinparis In response to Alexinparis

So, to clarify,

You opened the TV app,

Tapped the word "Library" at the top left hand corner.

Then tapped on each category.

Tapped on TV Shows. Nothing

Tapped on Movies. Nothing

Tapped on Home Movies. Nothing


You checked your iOS Photos Library for any saved videos there, too?

Again, you haven’t told me what kind of movies or videos these are that you supposed to have a lot of these on your iPad.


There would be NO videos in the Music app. NONE.

Mar 12, 2018 1:49 PM

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Mar 13, 2018 10:53 AM in response to MichelPM In response to MichelPM

Hi


Either I don’t have a TV app or I can’t find it. Hence couldn’t check the library in the TV app.


Ive emptied out the entire iOS photo library.


Apparently there are two videos totalling 9.2 GB. This data is seen when I connect my iPad to my computer and access it through iTunes. What video and where is it stored is what is the mystery.


When I access my iPad storage through the ‘settings’, it shows a large media content which I presume is the same mysterious movie file which I am trying to find. Screenshot below User uploaded file


Thanx for your patience.

Mar 13, 2018 10:53 AM

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User profile for user: Alexinparis

Question: CANNOT FIND MEDIA FILES THOUGH SYSTEM SHOWS 9 GB VIDEO IN IPAD STORAGE.