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Question: Assigned ringtones not working.

I resisted updating my iPhone 7 Plus to ios 11 due to all reported issues; however, I purchased an Apple Watch, and was told by Apple associate at the Apple store that I had to install 11.2.6 update so I did. Now my purchased assigned ringtones won’t play. Instead a default ringtone that I did not select plays. My volume is on, and I have already turned my phone off and on several times, but it made no difference. Does anyone have a solution?

iPhone 7 Plus, iOS 11.2.6

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Mar 12, 2018 10:06 AM in response to jghancock In response to jghancock

I as well resisted doing this upgrade but finally gave in a few days ago. Since then, on my iPhone 7, I also have the same problem of none of my purchased ringtones will play. Only the default ringtone plays. I've spent several hours reading others with the same problem, but none of those "fixes" worked. Looking for a clear cut solution.

Mar 12, 2018 10:06 AM

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Mar 12, 2018 12:02 PM in response to kimfromvail In response to kimfromvail

After spending 2 1/2 hours on chat with Apple support last night, I got a call this morning from an advisor who knew about this problem. It is, in fact, due to the update and has been going on since September. He said their engineers are working on it, and hopefully this will be fixed with the next major update. He did not have any idea when that would be though. Unless we want to purchase new ringtones, we will have to wait until then.

Mar 12, 2018 12:02 PM

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Question: Assigned ringtones not working.