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iPad doesnt see my credit balance

I just did a restore on my ipad mini 3. Now, when I try and rent a movie, it asks for my credit card information even though I have a balance in my account. The ipad has my correct apple id etc. How to I resolve this?

iPad mini Wi-Fi + Cellular (MM), iOS 10.0.2

Posted on Mar 11, 2018 3:57 AM

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Posted on Mar 12, 2018 1:54 AM

The purchase history on the account on your computer's iTunes (See your purchase history in the App Store or iTunes Store - Apple Support) says that it used the card for the purchase, it's not just a temporary store holding charge on it : About payment card authorisation holds in the iTunes Store - Apple Support ? If it does, contact iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

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iPad doesnt see my credit balance

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