My friend forgot his Apple ID and password. Now that he remembered it, it says its locked. We tried to start a one on one conversation with Apple, but I cant. It forces me to communicate with Vodafone and not Apple. My friend has an iphone 6 and his has IOS 11.2.6. I am happy to give you all the details you ask me, just need a way to speak with apple support.
iPhone 6, iOS 11.2.6
He should try resetting its password (and then logging out and back in everywhere) : If your Apple ID has been locked - Apple Support
If that doesn't fix it contact iTunes Support and see if they can/will re-enable it : http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
It forces me to communicate with Vodafone and not Apple.
What site were you using ?
I am happy to give you all the details you ask me, just need a way to speak with apple support.
We are fellow users and these are user forums, not iTunes Support nor Apple.
See if the links below help.
there is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.
Or fill out and submit this form.
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
I dont need to contact itunes, because it doesnt have an option to what I am looking for.
I am using the official site of apple support.
I dont need to contact itunes, because it doesnt have an option to what I am looking for.
I am using the official site of apple support.
If resetting its password and logging out and back in doesn't re-enable the account your friend should contact Support, and I see an option for 'Disabled Apple ID'.
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