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Question: my macbook pro won't start

I've used the option/command p+r format but all I get is a screen with closed lock and an empty spacebar underneath

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Mar 11, 2018 10:11 AM in response to newton501 In response to newton501

Do you have Firmware password set? If so, turn it off.


About the screen you see when your Mac starts up

https://support.apple.com/en-us/HT204156

User uploaded file

To turn off your firmware password, repeat the steps above, but click Turn Off Firmware Password in step 3”


Section: How to set Firmware password

https://support.apple.com/en-us/HT204455


How to set a firmware password


1. Make sure that your Mac is using OS X Mountain Lion or later, then follow these steps:

Start up from macOS Recovery

by holding down Command (⌘)-R immediately after turning on your Mac.

Release the keys when you see the Apple logo.


2. When the utilities window appears, choose Utilities > Firmware Password Utility from the menu bar.

This utility is available only on Mac models that support use of a firmware password.



3. Click Turn On Firmware Password.


To turn off your firmware password, repeat the steps above,

but click Turn Off Firmware Password in step 3”

Mar 11, 2018 10:11 AM

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Question: my macbook pro won't start