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Question: does machines replace new iphone if mine has problem ? or they repair , i hope it will be new because i bought it for a week and sent in for diagnosis the next week

does machines replace new iphone if mine has problem ?

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Mar 11, 2018 9:11 AM in response to ianfromhi In response to ianfromhi

ianfromhi wrote:


i read the machines service its says that if found out hardware problem then can change new one from a new box opened only the phone


Apple employees may have the discretion to do all sorts of things if they believe that a replacement is the most efficient way to handle a service. There are reports of people coming in for a battery service and instead of an actual in-store service the customer is handed over a replacement iPhone.


However, a replacement device typically comes from specific replacement stock. The model number will be slightly different to reflect the replacement status of the device. It could theoretically be a completely new device, but is more likely a refurbished device with a new screen and battery. They might even be able to pull a device from a new retail box, but I'm thinking they might not hand over the box or accessories. I got a new Lightning cable as a warranty replacement, but I was only given the cable. I saw it pulled out of a retail box and I only got the cable and not the packaging.

Mar 11, 2018 9:11 AM

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Question: does machines replace new iphone if mine has problem ? or they repair , i hope it will be new because i bought it for a week and sent in for diagnosis the next week