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Question:

Question: Hoover Wizard.

Why won't Hoover Products with the One touch app only work on android and not work on IOS?

Answer to my email to Hoover.

Good Afternoon


Thank you for your email, unfortunately the One touch App will only work on Androids.


If you are not happy with this please contact Apple.


Thank you


Hoover Candy

iPhone 7, iOS 11.2.6

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Mar 11, 2018 9:43 AM in response to terencefromcardiff In response to terencefromcardiff

Quite bluntly, that’s an idiotic response from Hoover. It’s Hoover’s software and the only one who can produce an iOS version would be Hoover. Independent software developers are solely responsible for their own products and for what operating systems they build them for.

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Question marked as Helpful

Mar 11, 2018 9:43 AM in response to terencefromcardiff In response to terencefromcardiff

Quite bluntly, that’s an idiotic response from Hoover. It’s Hoover’s software and the only one who can produce an iOS version would be Hoover. Independent software developers are solely responsible for their own products and for what operating systems they build them for.

Mar 11, 2018 9:43 AM

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Mar 14, 2018 12:03 PM in response to Michael Black In response to Michael Black

Latest from Hoover.

Thank you for your reply. As you quite rightly stated the The iPhone 6 and iPhone 6 Plus were the first Apple iPhone mobile phones with NFC technology built in. However they cannot read NFC tags, which store and transfer information. As per the information from the Internet the Iphone 7 was to have this capability added, however this does not seem to have happened. Therefore we would refer you Apple and ask them when they intend to add the NFC tag so that your able to use the one touch app.

We do hope this has answered your query however please do not hesitate in coming back to us if needed.

Mar 14, 2018 12:03 PM

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Mar 17, 2018 8:15 AM in response to terencefromcardiff In response to terencefromcardiff

To add to this -Apple recently opened their NFC technology and any iPhones that are iPhone 7 or later and in the latest software can now use their NFC on other things aside from Apple Pay. For example the Libre Sensor. Hoover now have the ability to update their app and allow iPhone 7 (and above) users to have the same access as Android users 😡😡😡

Mar 17, 2018 8:15 AM

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Mar 21, 2018 9:28 AM in response to ChillyAutumn In response to ChillyAutumn

Latest from Hoover.



"Unfortunately the situation remains the same Apple phones cannot read NFC tags, which store and transfer information. This is something that is advised on all NFC compatible appliances manufactured by us and we do advise they will not connect to an iphone. I appreciate your reply however we cannot update anything to make it work the onus is on Apple. "


Kind regards

Danielle


Hoover Candy

Mar 21, 2018 9:28 AM

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User profile for user: terencefromcardiff

Question: Hoover Wizard.