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Question: can I order a refund from a billing?

I was charged for something a couple weeks ago and I wasn’t able to order a refund until I had paid it. I paid it and I would like to request a refund.

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You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered.


https://support.apple.com/en-gb/ht204084

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Mar 11, 2018 11:18 AM in response to dylanfromcolton In response to dylanfromcolton

You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered.


https://support.apple.com/en-gb/ht204084

Mar 11, 2018 11:18 AM

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Question: can I order a refund from a billing?