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Question: Why isnt my message sending?

A freind is texting me from their ipod and ipad and I receive the text but the dont recieve my message or FaceTime. Why is it not working??

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Mar 12, 2018 12:20 PM in response to kaitlyn264 In response to kaitlyn264

Hi there, kaitlyn264!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue sending Messages and FaceTime calls to a contact and I am happy to help out! Since you mention the issue only happening with one specific contact, please have them check out this article to Block phone numbers and contacts on your iPhone, iPad, or iPod touch and check that your contact information has not accidentally been blocked. If it has, have them tap edit and remove your information from being blocked and try to respond to them and try to make a FaceTime call to them.
If the issues continue, there are a couple of articles you can take a look at. First, for the issue with Messages, I suggest taking a look at this article with steps to follow If you can't send or receive messages on your iPhone, iPad, or iPod touch. Next, for the issue with sending FaceTime requests, check out this article with steps to follow If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.
Let me know the results and take care!

Mar 12, 2018 12:20 PM

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Question: Why isnt my message sending?