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Question: I am experiencing slow Safari browser loading and crashing of my internet. I my OS is 10.13.3. This is on my iMac 27 in. All my other devices are fine except when I have my iMac on the internet. It brings all my internet enabled devices to a halt.

I am on an iMac with OS High Sierra 10.13.3

When I am using Safari my connection speed is very slow or crashes after a couple minutes.

On shut down of my computer if my email is open it will cause the shut down to stall. I can over ride it by force quitting my apple mail program. The computer will then shut down.


I have dumped my cache in my Safari browser. Eliminated old links that are no longer needed. I have gone into preferences for Safari and have turned off Safari recommend

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Question marked as Helpful

Mar 12, 2018 5:54 AM in response to MIkeShimer In response to MIkeShimer

Odd, I suggest you try another browser, FireFox, chrome, etc.


Download etrecheck. The first five uses are free. Click on the download link at the bottom of the screen.

http://etrecheck.com/


Run etrecheck. Post complete output.


click on the export icon. click on "Copy Report". Paste into your ASC Reply


Using EtreCheck by etresoft, the author

https://discussions.apple.com/docs/DOC-11591


Stamp of approval

https://discussions.apple.com/docs/DOC-8181

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Question marked as Helpful

Mar 12, 2018 5:54 AM in response to MIkeShimer In response to MIkeShimer

Odd, I suggest you try another browser, FireFox, chrome, etc.


Download etrecheck. The first five uses are free. Click on the download link at the bottom of the screen.

http://etrecheck.com/


Run etrecheck. Post complete output.


click on the export icon. click on "Copy Report". Paste into your ASC Reply


Using EtreCheck by etresoft, the author

https://discussions.apple.com/docs/DOC-11591


Stamp of approval

https://discussions.apple.com/docs/DOC-8181

Mar 12, 2018 5:54 AM

Reply Helpful (1)

Mar 12, 2018 5:53 AM in response to rccharles In response to rccharles

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-11 17:50:16

Download EtreCheck from https://etrecheck.com

Runtime: 6:09

Performance: Below Average


Problem: Apps are crashing

Description:

Safari browser is running slow and apple mail is slow or crashing


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core

32 GB RAM At maximum

BANK 0/DIMM0

8 GB DDR3 1600 ok

BANK 1/DIMM0

8 GB DDR3 1600 ok

BANK 0/DIMM1

8 GB DDR3 1600 ok

BANK 1/DIMM1

8 GB DDR3 1600 ok


Video Information:

AMD Radeon R9 M290X - VRAM: 2 GB

iMac 5120 x 2880


Drives:

disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB 533.54 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB 18 MB

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB 510 MB

disk1s4 - VM (APFS) [APFS VM] 1.00 TB 20 KB


Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (466.07 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 1.00 TB (466.07 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Ethernet

Interface en5: Thunderbolt Ethernet Slot 1

Interface en6: Thunderbolt Ethernet Slot 2

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

2 IPv6 addresses

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Status: 4 pending files


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.51 (1 min ago) 2.30 (5 min ago) 2.20 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.xrite.hasp.drivers.plist

Executable: /Applications/i1Profiler/i1Profiler.app/Contents/Resources/installHasp.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.aksusbd.plist

Executable: /usr/libexec/aksusbd -f

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.hasplmd.plist

Executable: /usr/libexec/hasplmd -s -f

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
ReadMe(Image Handling Library) 2.0.0.1
GoToMeeting v7.16 7.16.0.4800
Wacom Help 6.3.10-2
Adobe AIR Uninstaller 19.0
GoToMeeting v7.3 7.3.0.3499
Adobe Illustrator CS5 39
DVD Player 5.8
SwitchBoard SBSV 2.0.13.7486
Dpp4LensDL 4.3.0
GoToMeeting v7.25 7.25.0.5742
GoToMeeting v7.11 7.11.1.4419
InkServer 10.9
Design&Print 3.0.1
Android File Transfer 1.0
GoToMeeting v7.18 7.18.0.4962
GoToMeeting v7.20 7.20.0.5174
GoToMeeting v7.7 7.7.1.4099
ExtendScript Toolkit ESTK CS5.5 3.6.0.2
ReadMe(EOS Utility) 2.0.0.1
Adobe Device Central CS5 3.5.0.263
{78E6AED6-9091-425A-A2F6-47D15A2D845D} 5.0.65.0
GoToMeeting v7.27 7.27.0.5922
{BF8B73C5-60DC-426E-8413-CF77CA09BA1F} 8.0.0.22
AAM Registration Notifier 10.0.0.194
Adobe Extension Manager CS5 "5.5.3.7"
GoToMeeting v7.13 7.13.1.4628
Adobe InDesign CS5 7.5.3.333
SLLauncher 1.0
PHSP_18_1_2 4.3.0.256
GoToMeeting v7.22 7.22.0.5506
dynamiclinkmanager 5.5.0
Amazon Music 3.8.0
AAMLauncherUtil 10.0.0.49
GoToMeeting v7.29 7.29.0.6090
GoToMeeting v7.31 7.31.0.6291
GoToMeeting v7.15 7.15.0.4732
GoToMeeting v7.1 7.1.5.2491
Acrobat Distiller 10.1.16
AAM Updates Notifier 9.0.0.281
quicklookd32 5.0
CORG_1_1_32 4.3.0.256
GoToMeeting v7.8 7.8.1.4190
Adobe Flash Player Install Manager 28.0.0.161
i1Profiler 1.6.3
GoToMeeting v7.24 7.24.0.5636
EOS Utility 2 2.14.10
Photo Mechanic 5 5.0
ReadMe(AutoUpdateService) 2.0.0.1
COCM_1_0_32 3.8.0.310
GoToMeeting v7.17 7.17.0.4911
i1ProfilerTray 1.0
GoToMeeting v7.5 7.5.1.3911
UpdateChecker 2.4.20.6
Adobe Application Manager 10.0.0.49
GoToMeeting v7.26 7.26.0.5808
Fetch 5.7.5 (5H1476, Web Store)
GoToMeeting v7.12 7.12.0.4431
adobe_licutil 10.0.0.208
Adobe Bridge CS5 4.1.0.54
Adobe AIR Application Installer 19.0
GoToMeeting v7.2 7.2.0.2759
Web Editor 2.0-2831
KBRG_8_0_1 4.3.0.256
PANTONE Color Manager 2.1.0
EOS Web Service Registration Tool 1.0.1
GoToMeeting v7.19 7.19.0.5102
GoToMeeting v7.9 7.9.2.4376
UniversalUninstaller 2.5.20.5
GoToMeeting v7.28 7.28.0.6039
GoToMeeting v7.30 7.30.0.6140
GoToMeeting v7.14 7.14.1.4670
UniversalInstaller 2.5.20.5
PSTI_1_3_2 4.1.1.202
Adobe AIR Updater 19.0
CORE_1_0_32 3.8.0.310
GoToMeeting v7.6 7.6.0.4007
JL Victorian Calendar 1.0.0
GoToMeeting v7.23 7.23.0.5573
ColorNavigator 6 Uninstaller 1.1
CS5 5.5.0.236
COPS_1_0_32 3.8.0.310


Kernel Extensions:

/Applications/Capture One 10.app

[Not Loaded] LeafFwXDriverMatcher.kext (1.2.0d1)

/Library/Application Support/HASP/kexts

[Not Loaded] aksfridge.signed.kext (SFNT Germany GmbH, 1.0.16332)

/Library/Extensions

[Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.9)

/System/Library/Extensions

[Not Loaded] basICColorDISCUS.kext (1.0.0 - SDK 10.4)

[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.10-2 - SDK 10.9)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 169 Apple tasks
[Running] 113 Apple tasks


System Launch Daemons:

[Not Loaded] 35 Apple tasks
[Loaded] 186 Apple tasks
[Running] 111 Apple tasks


Launch Agents:

[Loaded] com.xrite.device.softwareupdate.plist (? 2f2d6b43 - installed 2015-09-18)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-26)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2014-11-04)
[Other] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-25)
[Loaded] com.oracle.java.Java-Updater.plist (? c4770cc2 - installed 2016-06-22)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Loaded] com.bombich.ccchelper.plist (? c6624472 - installed 2015-09-29)
[Loaded] com.xrite.hasp.drivers.plist (? e1f82b3d - installed 2017-04-28)
[Loaded] com.adobe.SwitchBoard.plist (? 856489a3 - installed 2015-01-04)
[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-06-22)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-25)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Running] com.adobe.ARM.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-08-23)
[Running] com.aladdin.aksusbd.plist (? 882ffbab - installed 2018-03-11)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)
[Running] com.aladdin.hasplmd.plist (? c5d97ee2 - installed 2018-03-11)
[Running] com.xrite.device.xrdd.plist (? 28f4ae75 - installed 2015-09-18)


User Launch Agents:

[Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-18)
[Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-18)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-25)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-26)


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-01-25)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application (Adobe Systems, Inc.

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

i1ProfilerTray Application

(/Applications/i1Profiler/i1ProfilerTray.app)

com.adobe.SwitchBoard.monitor.plist MachInit

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)

WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09)

QuickTime Plugin: 7.7.3 (installed 2018-01-31)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)

AdobePDFViewer: 18.011.20038 (installed 2018-02-26)

Flash Player: 28.0.0.161 (installed 2018-02-06)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

Silverlight: 5.1.41212.0 (installed 2016-03-16)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2014-11-04)

JavaAppletPlugin: Java 8 Update 101 build 13 (installed 2016-09-27)


3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Java (installed 2016-09-27)

WacomTablet (installed 2014-11-04)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB - Disk used: 534.27 GB

Destinations:

B************************************7 [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 6

Oldest backup: 2017-11-28 12:11:12

Last backup: 2017-12-07 18:59:00


Top Processes by CPU:

Process (count) Source % of CPU
WindowServer Apple 6
kernel_task Apple 5
Mail Apple 1
Adobe CEF Helper (2) Adobe Systems, Inc. 1
Creative Cloud Adobe Systems, Inc. 0


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 1.76 GB
Adobe (12) 1.24 GB
softwareupdated Apple 721 MB
mdworker (25) Apple 687 MB
Mail Apple 475 MB


Top Processes by Network Use:

Process Source Input Output
Mail Apple 71 KB 75 MB
mDNSResponder Apple 79 KB 44 KB
apsd Apple 19 KB 30 KB
netbiosd Apple 29 KB 9 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 3
Mail Apple 1
Adobe CEF Helper (2) Adobe Systems, Inc. 1
Creative Cloud Adobe Systems, Inc. 0
Adobe Desktop Service Adobe Systems, Inc. 0


Virtual Memory Information:

Available RAM 24.53 GB
Free RAM 18.34 GB
Used RAM 7.47 GB
Cached files 6.19 GB
Swap Used 0 B


End of report

Mar 12, 2018 5:53 AM

Reply Helpful

Mar 12, 2018 9:27 AM in response to MIkeShimer In response to MIkeShimer

Nothing obvious jumps out at me. Hopefully, someone else will jump in.


You do have a lot of things loaded. With performance problems, I should have already suggested a safe boot.


Try a safe boot.

Shutdown your machine. Hold down the shift key. Poweron. The boot up will take longer than normal because the filesystem on the startup drive is being checked and repaired as needed. All about safe mode including what features and apps safe boot leaves out.

http://support.apple.com/kb/ht1455


While I don't think it is likely you have a drive issue, try:

You should run disk utility

Macintosh-HD -> Applications -> Utilities -> Disk Utility

a) verify the disk

b) update your permissions. [ I don't think this exists in 10.13. ]


could your internet be slow? run goto speedof.me and run a speed test.


other than this, it will be a trial and error process. maybe you could define a new user and see if their was some type of preference issue. ... unlikely ... Definitely try another browser ... low ...

Mar 12, 2018 9:27 AM

Reply Helpful
User profile for user: MIkeShimer

Question: I am experiencing slow Safari browser loading and crashing of my internet. I my OS is 10.13.3. This is on my iMac 27 in. All my other devices are fine except when I have my iMac on the internet. It brings all my internet enabled devices to a halt.