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Question: Windows 10: iTunes Crashed

iTunes no se abre i crea una archivo minidump que dice:

Dump Summary
Dump File: iTunes (2018-03-11 15.47.59).dmp : C:\Users\jordi\Desktop\iTunes Crash Logs\iTunes (2018-03-11 15.47.59).dmp
Last Write Time: 11/03/2018 15:48:05
Process Name: iTunes.exe : C:\Program Files\iTunes\iTunes.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Present

System Information
OS Version: 10.0.14393

P.D: He intentado abrirlo como admin y en modo seguro.

Windows 10

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Mar 11, 2018 10:52 AM in response to jordi263 In response to jordi263

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. In some cases you may also need to disable any non-Microsoft anti-virus software while installing.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.


Mar 11, 2018 10:52 AM

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Question: Windows 10: iTunes Crashed