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Request and make purchases with Ask to Buy

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Question: What do I do to approve in person for an app?

I need to approve in person for an app, with the ask to buy thing. It says to tap approve in person but nothing happens, when I do tap it it seems like I and just taping a black screen that’s dead. Any solutions?

iPod touch, iOS 11.0.3

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Question: What do I do to approve in person for an app?