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Question: How can i get a refund for a subscription?

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Hello Christina,


You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


This is where your problem is. Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you can view, change or cancel them. https://support.apple.com/en-gb/HT202039

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Mar 11, 2018 11:13 AM in response to cristina176 In response to cristina176

Hello Christina,


You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself. However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


This is where your problem is. Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you can view, change or cancel them. https://support.apple.com/en-gb/HT202039

Mar 11, 2018 11:13 AM

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Question: How can i get a refund for a subscription?