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Question: iPhone x looses connection during conversation

My iphone x is new, and for first day, it loose connection on many conversations. Have someone else had same problem?

iPhone X, iOS 11.2.6

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Mar 12, 2018 1:15 PM in response to hege benedicte In response to hege benedicte

Hi Hege,

Congratulations on your new iPhone X! I understand that you've had some issues since getting it and many of your calls are disconnected. I'm happy to provide some help for this.

While the following article is for issues with making the calls initially, the troubleshooting steps are still useful for your issue. Be sure to go through each step:

If you can't make or receive calls on your iPhone - Apple Support

Thanks for using the Apple Support Communities. Cheers!

Mar 12, 2018 1:15 PM

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Mar 16, 2018 11:19 AM in response to chris_g1 In response to chris_g1

It’s not these sort of problem. I can use the phone, but it’s a lot of noise and the call is very often cutted.

One more thing: when people are calling me, the phone accepts calls without pressing the green button

Mar 16, 2018 11:19 AM

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Mar 18, 2018 8:08 AM in response to hege benedicte In response to hege benedicte

Hege,

Thanks for following up with us on this issue. While the previously shared article isn't for this exact issue, the steps can still be helpful. I recommend that you try the following two sections before you contact Apple Support for additional help:

Update your software

  1. Check for a carrier settings update.
  2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Contact your carrier

When you contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Cheers!

Mar 18, 2018 8:08 AM

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Question: iPhone x looses connection during conversation