Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Facetime and iMessage doesn't work

My facetime does not work. He says all times that there has an problem with activating Facetime (after logging in) (and also on iMessage). A little details over my apple id:


- I am in Belgium

- I use only an Macbook air '13 and an iPad Air 2 (both the devices are updated to the last version)


Can anybody help?

MacBook Air, macOS High Sierra (10.13.3), null

Posted on

Reply
Question marked as Helpful

Mar 11, 2018 2:24 PM in response to simongotAppleHelp In response to simongotAppleHelp

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Mar 11, 2018 2:24 PM in response to simongotAppleHelp In response to simongotAppleHelp

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

Mar 11, 2018 2:24 PM

Reply Helpful (1)

Mar 11, 2018 2:28 PM in response to Eric Root In response to Eric Root

My sister have’s de same problem with heir Apple ID. But my friend not. I checking tomorrow (its here 22h) my apple id again. I have change a couple things i think its working (like the secure email added)

Mar 11, 2018 2:28 PM

Reply Helpful
User profile for user: simongotAppleHelp

Question: Facetime and iMessage doesn't work