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Facetime and iMessage doesn't work

My facetime does not work. He says all times that there has an problem with activating Facetime (after logging in) (and also on iMessage). A little details over my apple id:


- I am in Belgium

- I use only an Macbook air '13 and an iPad Air 2 (both the devices are updated to the last version)


Can anybody help?

MacBook Air, macOS High Sierra (10.13.3), null

Posted on Mar 11, 2018 11:04 AM

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Question marked as Best reply

Posted on Mar 11, 2018 2:24 PM

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

4 replies
Question marked as Best reply

Mar 11, 2018 2:24 PM in response to simongotAppleHelp

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

Facetime and iMessage doesn't work

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