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Question: Apple ID

My mom have an iphone but she recently was diagnosed with Alzheimer. Due to the disease we are unable to get her apple ID or password. Is there any help for this problem or do I have to consider the iphone unusefull anymore? Please help. Thk U.

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Question marked as Apple Recommended

Her Apple ID should be her email address. You can try the steps in these articles:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

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Mar 11, 2018 2:27 PM in response to Rebeca108 In response to Rebeca108

Then you'll need to attempt to recover the password through your email service provider.

Yahoo: Change or reset your Yahoo password | Yahoo Help - SLN27051

Google: Can't sign in to your Google Account - Google Account Help

For other providers, see their website.

Mar 11, 2018 2:27 PM

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Question: Apple ID