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Question: photos on iphone from October 2017 to present do not show up when trying to import to laptop

Photos from October 2017 onwards do not show up in selection when trying to import from iPhone to laptop.

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Mar 12, 2018 2:00 PM in response to cornberg In response to cornberg

Hi cornberg,

It looks like you're having an issue importing any photos taken with your iPhone since October to your laptop. I'm happy to provide some help for this.

Based on what you've described, it sounds like you may be using iCloud Photo Library. First, check iCloud.com to see if your photos are present there, or check your iPhone to see if you have iCloud Photo Library enabled by going to Settings > [your name] > iCloud > Photos.

If your photos are present there and you have it enabled on your iPhone, you may just need to enable iCloud Photo Library on your laptop. The following article offers some additional information and steps to enable it on your device:

iCloud Photo Library - Apple Support


Turn on iCloud Photo Library

  • On your iPhone, iPad, or iPod touch with iOS 10.3 or later, go to Settings > [your name] > iCloud > Photos, then turn on iCloud Photo Library. In iOS 10.2 or earlier, go to Settings > iCloud > Photos.
  • On your Mac with OS X 10.10.3 or later, go to System Preferences > iCloud. Click Options next to Photos, then select iCloud Photo Library.
  • On Apple TV (4th generation) with tvOS 9.2 or later, go to Settings > Accounts > iCloud > iCloud Photo Library.
  • On your Windows PC, follow these steps.



If that's not the case, let us know if you're importing to a Mac or Windows PC, and what operating system version you have installed on your devices.

Thanks for using the Apple Support Communities. Cheers!

Mar 12, 2018 2:00 PM

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Question: photos on iphone from October 2017 to present do not show up when trying to import to laptop