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I did not order Wonder Woman stop the bill

I received an email billing me for Wonder Woman Movie. I did not purchase the movie do not charge my account. I need to talk to someone to confirm,



Caesar

iPad Pro Wi-Fi, iOS 11.2.6

Posted on Mar 11, 2018 1:35 PM

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Question marked as Best reply

Posted on Mar 11, 2018 1:46 PM

DO NOT click on any links if you received an email 'notifying' you of this charge. Look at your iTunes billing history as explained here: See your purchase history in the App Store or iTunes Store - Apple Support


If it's not there, then you didn't purchase it. If you received this notice in an email, report the email or other notification to Apple as explained here: Phishing & Other Suspicious Emails

If you got this notice in your bank account billing statement, see this article: If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support


If it did get billed to you, then there's two things you need to do:


1. Contact Apple to discuss the charge. The first article listed below is an explanatory link, and the second is a form:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

iTunes Store - Contact Us - Apple Support


2. Secure your Apple ID to make sure that nobody else was using it: If you think your Apple ID has been compromised - Apple Support

5 replies
Question marked as Best reply

Mar 11, 2018 1:46 PM in response to czajr

DO NOT click on any links if you received an email 'notifying' you of this charge. Look at your iTunes billing history as explained here: See your purchase history in the App Store or iTunes Store - Apple Support


If it's not there, then you didn't purchase it. If you received this notice in an email, report the email or other notification to Apple as explained here: Phishing & Other Suspicious Emails

If you got this notice in your bank account billing statement, see this article: If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support


If it did get billed to you, then there's two things you need to do:


1. Contact Apple to discuss the charge. The first article listed below is an explanatory link, and the second is a form:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

iTunes Store - Contact Us - Apple Support


2. Secure your Apple ID to make sure that nobody else was using it: If you think your Apple ID has been compromised - Apple Support

Mar 11, 2018 2:00 PM in response to czajr

Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more.


Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

I did not order Wonder Woman stop the bill

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