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Question: can't add a contact to Contacts! This is not an iOS question

This is not about iCloud or iOS any of that. I can't add a contact to Contacts! I have multiple contacts within a company for example, or different departments scattered around the country. I can't add these "duplicate entries", Contact keeps kicking me out and bring up the first entry of that company. I can't add a new person or department! What is going on?

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Mar 12, 2018 8:07 AM in response to Richard Strachan In response to Richard Strachan

Hello Richard,

Thanks for reaching out to the Apple Support Communities. I understand you've had some trouble with the Contacts app quitting unexpectedly when you try to add a contact, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps.

If an app unexpectedly quits, stops responding, or won’t open - Apple Support

If the behavior persists or you run into any trouble, please reach out again.
​Best Regards.

Mar 12, 2018 8:07 AM

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Mar 12, 2018 8:31 AM in response to Richard Strachan In response to Richard Strachan

You wrote - I have multiple contacts within a company for example, or different departments scattered around the country.

The branches of the company is at different locations in different cities of the country so their internet service providers are different , and their server settings will be different , may be the web mail address is used same , you can't add the contacts to their address book sitting from your location .

This is an example screen shot of some company in another location the mail address is hidden , if I try to add my contacts all information like my web mail address , mobile number , street address etc in it by filling up the credentials it will reflect as internet service provider is securing the user in another location .

You can not enter another server and then try to add the contact details .


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Mar 12, 2018 8:31 AM

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Mar 12, 2018 5:11 PM in response to dialabrain In response to dialabrain

if you go up to the top of the thread, you will see a reply by Sarah, community specialist who refers me to a support article. The support article has no relevance to the question asked because it is all about dealing with apps exhibiting odd behavior on iOS and I do not have that problem. This is a desktop problem with inability to enter contact info in the contacts app in High Sierra, has nothing to do with the iphone.

Mar 12, 2018 5:11 PM

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Question: can't add a contact to Contacts! This is not an iOS question