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Restore problem with iCloud backup

Hi,

I have an issue that I don't know if it's possible to solve without iTunes..


I had to reset(and erase everything) on my iPad 2 IOS 9.3.5.


During the initial setup I entered my iCloud password incorrectly and locked my account. I got a family member to login on a PC and reset. However now, at the final step of the initial setup, when I reach the restore an iCloud backup it says the password is wrong


I'm guessing this is because my Apple ID password is now different to the password when I backed up.


Can the backup's password be updated by apple support or do I need a device with iTunes?


Can I even restore the backup with iTunes?


Thanks,


J

iPad 2 Wi-Fi, iOS 9.3.5

Posted on Mar 11, 2018 3:48 PM

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Restore problem with iCloud backup

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