Hi I have problem with payment not me active account please help me

If you are getting a message to contact iTunes Support and if you haven't already contacted them (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

Or use this form : https://www.apple.com/emea/support/itunes/contact.html

Hey! Thanks for reaching out.

Follow the link below to learn more about payment options inside iTunes.

Change or remove your Apple ID payment information - Apple Support