Magic Mouse 2 stopped working with Windows 10 via BootCamp

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Level 1

10 points

Magic Mouse 2 stopped working with Windows 10 via BootCamp

Hello,

I have a Late-2015 iMac 5k Retina with the latest macOS and Windows 10 Pro x64 thru BootCamp.

I have Windows set to automatic updates and I believe it may have led to the Magic Keyboard and Mouse 2 to be unusable. So I ended up using a secondary keyboard and mouse to use Windows. The Magic Keyboard and Mouse show up on the bluetooth list, but for some reason they're not responding when I try to use them. However, when I switch back into macOS, they work just fine, except for the mouse losing connection after EVERY time I reboot from Windows. Is this a common issue? Is there a fix? Work around? Any help is welcome. Thank you. 🙂

Posted on Mar 11, 2018 5:08 PM

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Answer 1

ips87

Level 1

4 points

Mar 26, 2018 7:01 PM in response to jrcgeek1127

jrcgeek1127 - This EXACT problem happened to me when Windows updated around March 14 2018.

I have a new iMac pro with the latest macOS and running Windows 10 Pro x64 through Bootcamp. At about the same time MacOS installed some updates too. My keyboard and mouse work perfectly fine on the MacOS side but do not work on the Windows side. Under Windows settings>Bluetooth and other devices, the keyboard and mouse indicate "paired" but are unusable. What is even weirder is if i type a few keys or click the mouse a symbol pops up at the bottom saying they are "connected." Nothing. I really don't want to reinstall bootcamp since installing all of my programs took a few days.

Does anyone have any advice??? I've spent hours searching for solutions and nothing works. The guy at the genius bar wasn't even able to offer much help. The Windows customer rep was, as expected, useless.

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Answer 2

ips87

Level 1

4 points

Mar 27, 2018 6:39 AM in response to Loner T

I enabled bluetooth collaboration and at first this did not work. However, after enabling I restarted in MacOS and reinstalled both the keyboard and mouse. PRESTO it now works on the Windows side. This is incredible!

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Answer 3

Loner T

Level 9

59,471 points

Mar 11, 2018 5:47 PM in response to jrcgeek1127

Check the Windows side for

Bluetooth/Wireless collaboration is enabled
BT driver is not allowed to turn the device off to save power

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Answer 4

jrcgeek1127 Author

Level 1

10 points

Mar 11, 2018 5:48 PM in response to Loner T

It’s all set the way it should. Now only the keyboard works. The mouse still won’t respond.

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Answer 5

Loner T

Level 9

59,471 points

Mar 11, 2018 10:18 PM in response to jrcgeek1127

Can you re-install Bootcamp drivers, after you create a Windows System Restore point, and test?

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Answer 6

jrcgeek1127 Author

Level 1

10 points

Mar 11, 2018 10:19 PM in response to Loner T

Forgot to mention that, my apologies. Yes I have done that already as well.

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Answer 7

Loner T

Level 9

59,471 points

Mar 12, 2018 7:17 AM in response to jrcgeek1127

If you have a wired mouse, un-pair the mouse from the macOS and Windows side, and pair it to Windows first and test. If it works properly, then pair it in macOS.

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