Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Very Weird

Yesterday I sent an audio file (voice memo) via airdrop from my iPhone to my iMac (10.13.3). But on removing it from the Downloads folder, in the Dock, the whole finder seemed to freeze, at least I could no longer open any folder, even the HD which is displayed on the desktop. No way of getting into the hard drive to even open utilities. (Nothing in the menu bar was working). I searched everywhere for an answer, but most seemed to involve opening the HD which was not possible. Eventually, I reinstalled the OS and backed up from Time Machine - a long job. Everything was back to normal, so I just thought it was a glitch. Today, I again airdropped the same file - with the same result. I can no longer get into ANY folder. I can open individual apps in the dock (I am typing this in Chrome), but nothing else will open. Any ideas, or should I go through the reinstall process again? I did restart with command-r and ran first aid; no problems found. I hope someone has an answer!

iMac (21.5-inch, Late 2013), macOS High Sierra (10.13.1)

Posted on


Page content loaded

Mar 11, 2018 8:34 PM in response to PeterY2017 In response to PeterY2017

First case I have heard of, I would file a bug report.

Apple Feedback

With your same Apple ID you can sign up for a free Developers Account and start a conversation with Apple engineers

Bug Reporter

I would try several things before re-installing the maOS.

You can force quit the machine by holding the power button for an extended amount.

Try relaunching Finder .>Force Quit>Finder>Relaunch

Try a guest account

Try a safeboot to clean certain system caches

Mar 11, 2018 8:34 PM

Reply Helpful
User profile for user: PeterY2017

Question: Very Weird