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Question: High Sierra download

Help! download this macOS High Sierra and now it's doing these crazy things😩 how do I remove it when I can't open anything? I've turned it off and on several times.

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Mar 11, 2018 7:22 PM in response to rkaufmann87 In response to rkaufmann87

Error message screens and message that says : your computer restarted bc there's a problem. Please press a key or wait a few seconds to continue starting up.

Both these messages and the "Apple" trying to load continue to display. I need to know how to uninstall but I can't access anything to uninstall.

Mar 11, 2018 7:22 PM

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Mar 11, 2018 9:02 PM in response to Dianes53 In response to Dianes53

The circle with the white line diagonal through it is a symbol that your computer displays when there is something wrong with the OS that is installed on it. If your computer is recent, you should be able to press and hold the "Command + R" key right after you turn on the computer before it tries to load macOS. This will get you into the recovery section and you can use that to recover the OS by installing it again. Hopefully you have done a backup and you can recover it from a backup on TimeMachine. If not, you can get it up and going but you may not have any information when it gets going again. If you're really uncomfortable doing this, you can always take it to an Apple Store and see a Genius at the Genius Bar and they can help you though it and get your computer going for you again, but if you didn't do a backup, you may lose all your data.

Mar 11, 2018 9:02 PM

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Mar 11, 2018 9:04 PM in response to Teacherprobz In response to Teacherprobz

Teacherprobz wrote:


These are the 4 screens that keep appearing and then screen goes black.


If you aren't able to get into the recovery of your iMac by pressing and holding "Command + R" after turning on your computer, I would suggest you take it to an Apple Store and visit a Genius at the Genius Bar. They should be able to help you out and let you know what needs to be done to get your computer running again.

Mar 11, 2018 9:04 PM

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Question: High Sierra download