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If you forgot the answers to your Apple ID security questions

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Question: Not enough information to verify your account

So for step #5 of this (If you forgot the answers to your Apple ID security questions - Apple Support), I get an error message stating that Apple does not have enough information to verify my account. I’ve tried calling Apple support and had been working with them over multiple days and they haven’t been able to help resolve this either. Then, the Apple support rep stopped calling. Not sure what to do.

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Question: Not enough information to verify your account