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Activation Lock

If the previous owner is dead, but he gave me the iPad. How can I unlock the activation lock?

Posted on Mar 12, 2018 1:19 AM

Reply
2 replies

Mar 12, 2018 4:10 AM in response to KariM.Lj

You will need to contact AppleCare to guide you on this.


In a nutshell:

As Apple values privacy and security, the previous account of the deceased will most likely not be unlocked, so there won't be able to access any data from previous however

once your request is approved you will be able to reset the iPad and use it with your own Apple ID.


The request will need to be escalated to AppleCare;

2 options:


1.Original proof of purchase to have the activation lock removed.

or

2.You will a death certificate and a court order appointing you as the legal represenative


I am not sure the Apple Store will be able to assist


More from AppleCare


My regards,

Basil

Activation Lock

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