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Question: Activation Lock

If the previous owner is dead, but he gave me the iPad. How can I unlock the activation lock?

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Mar 12, 2018 1:22 AM in response to KariM.Lj In response to KariM.Lj

If you have proof that it's yours (e.g. a copy of the death certificate and will leaving it to you, and possibly also its original receipt ; ask them what they might want to see before they might help) you could try a Genius Bar appointment at an Apple Store or contacting iTunes Support and see if they can/will activation lock from it

Mar 12, 2018 1:22 AM

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Mar 12, 2018 4:10 AM in response to KariM.Lj In response to KariM.Lj

You will need to contact AppleCare to guide you on this.

In a nutshell:

As Apple values privacy and security, the previous account of the deceased will most likely not be unlocked, so there won't be able to access any data from previous however

once your request is approved you will be able to reset the iPad and use it with your own Apple ID.

The request will need to be escalated to AppleCare;

2 options:

1.Original proof of purchase to have the activation lock removed.


2.You will a death certificate and a court order appointing you as the legal represenative

I am not sure the Apple Store will be able to assist

More from AppleCare

My regards,


Mar 12, 2018 4:10 AM

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Question: Activation Lock