Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Imessage & facetime an error occurred during activation. Try again?

I have an imessage and facetime and there is a problem. where it cannot be connected to my phone number and email. and also i cannot use my apple id for both. what should i do? User uploaded file

Posted on

Reply

Page content loaded

Mar 12, 2018 2:34 PM in response to frhfd In response to frhfd

Hi there, frhfd!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue activating FaceTime and Messages and I am happy to help out! Check out this article with steps to follow If you get an error when trying to activate iMessage or FaceTime. This article will give you the best steps to take to troubleshot activation issues, as well as what to do if the issue is not resolved.
Cheers!

Mar 12, 2018 2:34 PM

Reply Helpful

Mar 14, 2018 10:29 AM in response to frhfd In response to frhfd

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

Mar 14, 2018 10:29 AM

Reply Helpful
User profile for user: frhfd

Question: Imessage & facetime an error occurred during activation. Try again?