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Question: iPhone camera is black

When I open any app that uses the camera it just shows a black screen - have tried resetting but is still the same

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Mar 12, 2018 3:14 AM in response to niafromllandysul In response to niafromllandysul

Hi!


I would recommend:

1.Try restarting the iPhone by "Sliding to switch off" and powering back on again

Restart your iPhone, iPad, or iPod touch - Apple Support

2.Please ensure a recent iCloud or iTunes backup is made/available before proceeding.

How to back up your iPhone, iPad, and iPod touch - Apple Support

3.Try updating to the latest iOs if not running latest version

Update your iPhone, iPad, or iPod touch - Apple Support

4.Close the Camera Application and re-launch again.

How to force an app to close on your iPhone, iPad, or iPod touch ...

5.Reset All settings (Settings-General-About-Reset)

(Do not erase all contents and setting in the above step, all reset "all settings"

6.Restoring the iOs to factory settings and setup as new.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


The next step is quite critical

7."Before" restoring any backup, try take a photo, if the issue persists on a factory reset device without the backup restored, you most probably have a hardware failure.


If the issue is resolved and the camera works: Try restoring from iCloud.


Call AppleCare for further assistance:

Contact - Official Apple Support


Hope this helps

Basil

Mar 12, 2018 3:14 AM

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Mar 12, 2018 11:27 PM in response to abdelazem In response to abdelazem

Hi there,


Well try re-installing the software from iTunes to see if that helps.( Please make a backup of your data).


As far as I know there is only one for the iPhone 6+

iSight Camera Replacement Program for iPhone 6 Plus - Apple Support


I would recommend you contact AppleCare and look into this.

Contact - Official Apple Support

Mar 12, 2018 11:27 PM

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Question: iPhone camera is black