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Question: Error: This webpage was reloaded because a problem occured


We have an application which is used for giving assessments. Questions in the assessments usually have some images/videos attached to the questions. However, while scrolling through images and using the zoom-in and zoom out functionality for images, webpage gets refreshed and gives Error: This webpage was reloaded because a problem occurred.

MAC OS: 10.13.2Safari Version 11.0.2

This is happening on Safari browser only. Other browsers seem to work fine.

Can you please help what could be the issue and provide a solution? Let me know in case you need any specific details.


Ayush Jini

macOS High Sierra (10.13.2), Safari 11.0.2

Posted on


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Mar 12, 2018 7:39 AM in response to ayushjini2 In response to ayushjini2

You might want to try updating to 10.13.3 and Safari 11.0.3 so you are running the most current software.

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 12, 2018 7:39 AM

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Question: Error: This webpage was reloaded because a problem occured