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Question: Unable to use Apple ID

Hi there.

Im from Kazakhstan, and there is no support of Apple.

Forgot 4 Number Code in Iphone. then typed codes 6 times, after iphone blocked.

Tried to restore iphone, after switching iphone on, there is activation lock D*****@icloud.com.

Typing my apple ID email and password, it wrotes apple ID locked, go to https://appleid.apple.com.

There is 2 types restoring apple ID, first is sending mail to email i*****.com, but i forgot this email, second is typing birthday date, tried to type a lot of birthdays but there is no success.

I heart that there is one way to unlock Apple ID with Apple Support. I have all document: box, payment reciepts, apple ID and it password.

Can someone help me?

Thanks.

iPhone 7, iOS 11.2.6

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Mar 12, 2018 3:40 AM in response to Bake_1 In response to Bake_1

If you can't re-enable the account yourself try contacting Support and see if they can/will do so for you : https://www.apple.com/emea/support/itunes/contact.html


Or, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Mar 12, 2018 3:40 AM

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Question: Unable to use Apple ID