Hi,
Taking a screenshoot or saving a file directly to the desktop sometimes takes up to 10 seconds to save. And sometimes it shows up immediately. Completely random when and if — found a couple of threads related to Google Drive slowing down saving files to the desktop since upgrading to High Sierra. No Google Drive installed though…
Any ideas? Please let us know!
MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.6)
Do you have your Desktop and Documents saved to iCloud?
System Preferences->iCloud->iCloud Drive, click on Options.
If the first box is checked then whenever you save something to the Desktop it will sync to iCloud, which may be causing this delay (I never used this option, as I would immediately run over my iCloud quota, not to mention the fact that I want to make sure my data always stays on my mac).
EtreCheck version: 4.1.3 (4A188)
Report generated: 2018-03-12 11:00:31
Download EtreCheck from https://etrecheck.com
Runtime: 3:14
Performance: Good
Problem: No problem - just checking
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, 2016)
MacBook Pro Model: MacBookPro13,3
1 2,9 GHz Intel Core i7 (i7-6920HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB LPDDR3 2133 ok
BANK 1/DIMM0
8 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 104
Video Information:
AMD Radeon Pro 460 - VRAM: 4 GB
Color LCD 2880 x 1800
Intel HD Graphics 530 - VRAM: 1536 MB
Drives:
disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 499.96 GB
disk1s1 - Macintosh HD (APFS) 499.96 GB 285.71 GB
disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB 87 MB
disk1s3 - Recovery (APFS) [Recovery] 499.96 GB 2.03 GB
disk1s4 - VM (APFS) [APFS VM] 499.96 GB 6.44 GB
Mounted Volumes:
disk1s1 - Macintosh HD 499.96 GB (205.53 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 499.96 GB (205.53 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en8: USB 10/100/1000 LAN
Interface en9: iPad
Interface en7: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.10 GB available
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: About 3 days
System Load: 1.26 (1 min ago) 1.41 (5 min ago) 1.42 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
32-bit Applications:
| Name | Version |
| SA Color Finesse 3 UI | 3.0.15(314) |
| Adobe After Effects Render Engine | |
| imagePROGRAF Printmonitor | 4.80 |
| Adobe Application Manager | 10.0.0.49 |
| AME_12_0_1 | 4.3.0.256 |
| imagePROGRAF PrinterSetup | 1.92 |
| imagePROGRAF IOS Application | 1.02 |
| COMP_1_1_32 | 4.3.0.256 |
| imagePROGRAF Advanced Preview | 4.80 |
| adobe_licutil | 10.0.0.248 |
| IDSN_13_0_1 | 4.3.0.256 |
| CORG_1_1_32 | 4.3.0.256 |
| CDEC_1_0_0 | 4.3.0.256 |
| ILST_22_0_1 | 4.3.0.256 |
| AEFT_15_0_1 | 4.3.0.256 |
| CORE_1_0_32 | 4.3.0.256 |
| COPS_1_0_32 | 4.3.0.256 |
| AAMLauncherUtil | 10.0.0.49 |
| AAM Registration Notifier | 10.0.0.194 |
| Canon iPF BackGrounder | 4.80 |
| quicklookd32 | 5.0 |
| Install | 4.3.0.256 |
| DVD-Player | 5.8 |
| Canon iPF Preview Daemon | 4.80 |
| Xbench | 1.3 |
| AAM Updates Notifier | 9.0.0.281 |
| InkServer | 10.9 |
| iPF Support | 2.39 |
| COCM_1_0_32 | 4.3.0.256 |
Kernel Extensions:
/Applications/Astropad Studio.app
[Not Loaded] LunaDisplay.kext (Astro HQ LLC, 1.0.1 - SDK 10.10)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 153 Apple tasks |
| [Running] | 129 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 38 Apple tasks |
| [Loaded] | 164 Apple tasks |
| [Running] | 129 Apple tasks |
Launch Agents:
| [Loaded] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-26) |
| [Running] | jp.co.canon.CUPSiPF.PreviewDaemon.plist (Canon Inc. - installed 2017-09-29) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | jp.co.canon.CUPSiPF.BackGrounder.plist (Canon Inc. - installed 2017-09-29) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-27) |
| [Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2018-01-26) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-26) |
User Login Items:
TextExpander Programm
(/Applications/TextExpander.app)
Tresorit Programm (Tresorit Kft
(/Applications/Tresorit.app)
1Password mini SMLoginItem (Mac App Store - installed 2018-01-24)
(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onepassword-osx-helper.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)
AdobePDFViewer: 18.011.20038 (installed 2018-02-26)
QuickTime Plugin: 7.7.3 (installed 2018-01-25)
AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| WindowServer | Apple | 11 |
| kernel_task | Apple | 1 |
| syspolicyd | Apple | 1 |
| sandboxd | Apple | 0 |
| AdobeCRDaemon | Adobe Systems, Inc. | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 1.73 GB |
| com.apple.WebKit.WebContent (12) | Apple | 1.11 GB |
| QuickLookUIService (3) | Apple | 594 MB |
| Adobe InDesign CC 2018 | Adobe Systems, Inc. | 501 MB |
| Adobe Photoshop CC 2018 | Adobe Systems, Inc. | 409 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 3 MB | 947 KB |
| Apple | 1 MB | 667 KB | |
| biometrickitd | Apple | 33 KB | 91 KB |
| apsd | Apple | 46 KB | 21 KB |
| netbiosd | Apple | 39 KB | 20 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Tresorit | Tresorit Kft | 63 |
| WindowServer | Apple | 5 |
| launchd | Apple | 1 |
| Adobe Desktop Service | Adobe Systems, Inc. | 0 |
| mds | Apple | 0 |
Virtual Memory Information:
| Available RAM | 6.39 GB |
| Free RAM | 1.55 GB |
| Used RAM | 9.61 GB |
| Cached files | 4.84 GB |
| Swap Used | 3.97 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Disk Speed Test | 3.1 | 2018-02-28 |
Diagnostics Information (past 7 days):
2018-03-07 16:33:07 Preview.app Crash (once)
2018-03-07 14:34:17 Adobe After Effects CC 2018.app CPU (once)
2018-03-07 14:13:08 CVMCompiler Crash (once)
2018-03-06 12:47:38 Dropbox.app Crash (once)
2018-02-11 21:10:50 Kernel Kernel Panic (once)
3rd Party Kernel Extensions: None |
End of report
My guess is Tresorit is causing the problem. Like Google Backup & Sync and Drive File Stream, it's taking away processing time… Try disabling it, restart and see if the problem is gone.
I would also uninstall CCCleaner although it's not the cause here to my knowledge.
Welcome. As far as CCLeaner, sorry, my eyes were playing tricks on me. Well, seeing Tresorit is the type of program that syncs to the cloud like the Google products, that would be my first choice. Plus it doesn't appear you have anything else installed that would cause the problem. unless Astropad is causing an issue. Anything is possible I suppose.
Your install looks clean other than those two apps. Someone else may have an idea.
Thank you so much, of course – really appreciate the help!
Yes, it's a rather clean and recent installation. I see now that CCC was referring to Carbon Copy Cloner. We only recently tried Astropad – it's not causing it either unfortunately.
Just a bit worried as the delay sometimes happens and sometimes doesn't.
You're welcome. My guess is your right about CCC. Not enough coffee I'm afraid. Perhaps Tresoit and Dropbox are conflicting. You might want to update Dropbox btw. It's up to v. 44.4.58.
FWIW, I don't think your issue is anything to worry over. It may just be your Mac is busy doing other things at the time.
Please install EtreCheck and post the report.
Thanks. It's not Tresorit. Where you see CCCleaner or CCleaner?!
Nothing changed with the latest High Sierra. Tresorit (and other cloud saving services) still slow down saving to the desktop; though the desktop is not even synced.
Thx, appreciate the idea! It's disabled though, the desktop is not synced; i do agree with you on this and don't see any real need to share my desktop through iCloud either.
Saving to desktop slow, then fast again?
