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Question:

Question: Saving to desktop slow, then fast again?

Hi,


Taking a screenshoot or saving a file directly to the desktop sometimes takes up to 10 seconds to save. And sometimes it shows up immediately. Completely random when and if — found a couple of threads related to Google Drive slowing down saving files to the desktop since upgrading to High Sierra. No Google Drive installed though…


Any ideas? Please let us know!

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.6)

Posted on

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Mar 12, 2018 3:06 AM in response to dialabrain In response to dialabrain

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-12 11:00:31

Download EtreCheck from https://etrecheck.com

Runtime: 3:14

Performance: Good


Problem: No problem - just checking


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (15-inch, 2016)

MacBook Pro Model: MacBookPro13,3

1 2,9 GHz Intel Core i7 (i7-6920HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 ok

BANK 1/DIMM0

8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 104


Video Information:

AMD Radeon Pro 460 - VRAM: 4 GB

Color LCD 2880 x 1800

Intel HD Graphics 530 - VRAM: 1536 MB


Drives:

disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB 285.71 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB 87 MB

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB 2.03 GB

disk1s4 - VM (APFS) [APFS VM] 499.96 GB 6.44 GB


Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (205.53 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 499.96 GB (205.53 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en8: USB 10/100/1000 LAN

Interface en9: iPad

Interface en7: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.10 GB available


System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 3 days

System Load: 1.26 (1 min ago) 1.41 (5 min ago) 1.42 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

NameVersion
SA Color Finesse 3 UI3.0.15(314)
Adobe After Effects Render Engine
imagePROGRAF Printmonitor4.80
Adobe Application Manager10.0.0.49
AME_12_0_14.3.0.256
imagePROGRAF PrinterSetup1.92
imagePROGRAF IOS Application1.02
COMP_1_1_324.3.0.256
imagePROGRAF Advanced Preview4.80
adobe_licutil10.0.0.248
IDSN_13_0_14.3.0.256
CORG_1_1_324.3.0.256
CDEC_1_0_04.3.0.256
ILST_22_0_14.3.0.256
AEFT_15_0_14.3.0.256
CORE_1_0_324.3.0.256
COPS_1_0_324.3.0.256
AAMLauncherUtil10.0.0.49
AAM Registration Notifier10.0.0.194
Canon iPF BackGrounder4.80
quicklookd325.0
Install4.3.0.256
DVD-Player5.8
Canon iPF Preview Daemon4.80
Xbench1.3
AAM Updates Notifier9.0.0.281
InkServer10.9
iPF Support2.39
COCM_1_0_324.3.0.256


Kernel Extensions:

/Applications/Astropad Studio.app

[Not Loaded] LunaDisplay.kext (Astro HQ LLC, 1.0.1 - SDK 10.10)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 153 Apple tasks
[Running] 129 Apple tasks


System Launch Daemons:

[Not Loaded] 38 Apple tasks
[Loaded] 164 Apple tasks
[Running] 129 Apple tasks


Launch Agents:

[Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-26)
[Running] jp.co.canon.CUPSiPF.PreviewDaemon.plist (Canon Inc. - installed 2017-09-29)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Running] jp.co.canon.CUPSiPF.BackGrounder.plist (Canon Inc. - installed 2017-09-29)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-27)
[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)


User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-01-26)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-26)


User Login Items:

TextExpander Programm

(/Applications/TextExpander.app)

Tresorit Programm (Tresorit Kft

(/Applications/Tresorit.app)

1Password mini SMLoginItem (Mac App Store - installed 2018-01-24)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onepassword-osx-helper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)

AdobePDFViewer: 18.011.20038 (installed 2018-02-26)

QuickTime Plugin: 7.7.3 (installed 2018-01-25)

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)


Top Processes by CPU:

Process (count)Source% of CPU
WindowServerApple11
kernel_taskApple1
syspolicydApple1
sandboxdApple0
AdobeCRDaemonAdobe Systems, Inc.0


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple1.73 GB
com.apple.WebKit.WebContent (12)Apple1.11 GB
QuickLookUIService (3)Apple594 MB
Adobe InDesign CC 2018Adobe Systems, Inc.501 MB
Adobe Photoshop CC 2018Adobe Systems, Inc.409 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple3 MB947 KB
MailApple1 MB667 KB
biometrickitdApple33 KB91 KB
apsdApple46 KB21 KB
netbiosdApple39 KB20 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
TresoritTresorit Kft63
WindowServerApple5
launchdApple1
Adobe Desktop ServiceAdobe Systems, Inc.0
mdsApple0


Virtual Memory Information:

Available RAM6.39 GB
Free RAM1.55 GB
Used RAM9.61 GB
Cached files4.84 GB
Swap Used3.97 GB


Software Installs (past 30 days):

NameVersionInstall Date
Disk Speed Test3.12018-02-28


Diagnostics Information (past 7 days):

2018-03-07 16:33:07 Preview.app Crash (once)

2018-03-07 14:34:17 Adobe After Effects CC 2018.app CPU (once)

2018-03-07 14:13:08 CVMCompiler Crash (once)

2018-03-06 12:47:38 Dropbox.app Crash (once)

2018-02-11 21:10:50 Kernel Kernel Panic (once)

3rd Party Kernel Extensions: None


End of report

Mar 12, 2018 3:06 AM

Reply Helpful

Mar 12, 2018 3:17 AM in response to scrnm In response to scrnm

My guess is Tresorit is causing the problem. Like Google Backup & Sync and Drive File Stream, it's taking away processing time… Try disabling it, restart and see if the problem is gone.


I would also uninstall CCCleaner although it's not the cause here to my knowledge.

Mar 12, 2018 3:17 AM

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Mar 12, 2018 3:46 AM in response to scrnm In response to scrnm

Welcome. As far as CCLeaner, sorry, my eyes were playing tricks on me. Well, seeing Tresorit is the type of program that syncs to the cloud like the Google products, that would be my first choice. Plus it doesn't appear you have anything else installed that would cause the problem. unless Astropad is causing an issue. Anything is possible I suppose.


Your install looks clean other than those two apps. Someone else may have an idea.

Mar 12, 2018 3:46 AM

Reply Helpful

Mar 12, 2018 3:48 AM in response to dialabrain In response to dialabrain

Thank you so much, of course – really appreciate the help!


Yes, it's a rather clean and recent installation. I see now that CCC was referring to Carbon Copy Cloner. We only recently tried Astropad – it's not causing it either unfortunately.


Just a bit worried as the delay sometimes happens and sometimes doesn't.

Mar 12, 2018 3:48 AM

Reply Helpful

Mar 12, 2018 3:53 AM in response to scrnm In response to scrnm

You're welcome. My guess is your right about CCC. Not enough coffee I'm afraid. Perhaps Tresoit and Dropbox are conflicting. You might want to update Dropbox btw. It's up to v. 44.4.58.


FWIW, I don't think your issue is anything to worry over. It may just be your Mac is busy doing other things at the time.

Mar 12, 2018 3:53 AM

Reply Helpful

Apr 9, 2018 12:06 PM in response to scrnm In response to scrnm

Do you have your Desktop and Documents saved to iCloud?


System Preferences->iCloud->iCloud Drive, click on Options.


If the first box is checked then whenever you save something to the Desktop it will sync to iCloud, which may be causing this delay (I never used this option, as I would immediately run over my iCloud quota, not to mention the fact that I want to make sure my data always stays on my mac).

Apr 9, 2018 12:06 PM

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User profile for user: scrnm

Question: Saving to desktop slow, then fast again?