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Question: Has anyone seenna pop up asking you to enter the password for the Apple ****?

After iPhone setup on a new phone.

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Mar 12, 2018 4:05 AM in response to boblockerby In response to boblockerby

There is a fair chance the iPhone may have been pre-owned ~ and not

new. That would explain some previous Apple ID user name + password.


Return it to the retailer for a refund or exchange; it was not readied for sale

if sold intentionally as pre-owned/used or un-official refurbished model.


What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support



{The product may have an Activation Lock in place; so only that user could

remove the lock. If you bought it from an authorized Apple reseller, they are

the ones to help you resolve the issue. Read through articles above for info.}

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Mar 12, 2018 4:05 AM

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Mar 12, 2018 1:54 PM in response to K Shaffer In response to K Shaffer

I know it was not a resale, refurbished or pre-owned. The person this happened to had it happen on their previous iPhone as well. Googling *** brings up a hit on the Apple forums from over 3 years ago about the same issue. Weird.

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Mar 12, 2018 1:54 PM

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Mar 12, 2018 1:52 PM in response to boblockerby In response to boblockerby

If it is on Activation lock, take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the receipt also.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Mar 12, 2018 1:52 PM

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Mar 12, 2018 8:32 PM in response to boblockerby In response to boblockerby

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for an old Apple ID password is often caused by updates to apps/purchases that were made when using the old ID. Those purchases are tied to the old ID and can't be transferred. One option is to delete the apps/purchases made by the old ID and download them using the new ID if desired.


If that doesn't work, contact Apple ID Support using the links posted above.

Mar 12, 2018 8:32 PM

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Question: Has anyone seenna pop up asking you to enter the password for the Apple ****?