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Question: iPhone screen is black and won't show dead battery

My iPhone screen is black and its not charging, I cleaned out the charging port. And that didn't work then I lift it on charge for several hours and that didn't work either. I even did the hot plate trick and that was unresponsive too, please help me.

iPhone 5s

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Mar 12, 2018 8:48 AM in response to nabeel24omar In response to nabeel24omar

Try the following steps in this order:

1) press the Volume Up button

2) press the Volume Down button

3) press AND hold the power button

At this point, your phone will give you the option to “Slide to Shutdown”, but DO NOT do it. Just continue holding the power button, and after about ten seconds, your phone will shut off. Continue to hold the power button until the Apple logo appears, then release.

Let me know if this helps. Good luck!

Mar 12, 2018 8:48 AM

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Question: iPhone screen is black and won't show dead battery