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Question: Log in problem

My brother try to oppen my ipad but he cant open it .now its locked ,today i took that in the store to change software ,now the real problem start i cant log in to my i pad

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Mar 12, 2018 4:46 AM in response to Pvkannansang In response to Pvkannansang

Do you mean activation lock ? If you do, what happens when you tap in the id and password of the account that it's locked to ? If you can't remember your id have you tried : If you forgot your Apple ID - Apple Support ?

Or, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Mar 12, 2018 4:46 AM

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Question: Log in problem