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Question: Why can't I answer the Apple support Call?

I am trying to resolve an issue with FAceTime logging in on my MacBook Air

I have a Samsung 6 phone and when the call comes it won't allow me to answer... horribly frustrating

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Mar 12, 2018 8:48 AM in response to gillian15 In response to gillian15

Thanks Lanny, I've not explained myself well... apologies.

I was trying to answer a call from Apple support on my Samsung 6 (not FaceTime). Frustratingly, the keypad options were not active and I couldn't access the call... they called back about 10 times and I couldn't answer!

The FaceTime issue was separate -on my Macbook, and I finally called Apple support when I found a number and it has been resolved.

Many thanks for your reply


Mar 12, 2018 8:48 AM

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Question: Why can't I answer the Apple support Call?