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Question: onedrive cannot work on safari on mac

i told onedrive support, and they told me to tell safari support. please help me... I cannot edit any document online...

MacBook Pro with Retina display, OS X El Capitan (10.11.1)

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May 28, 2018 7:49 PM in response to helpch In response to helpch

What happens when you try? Are you using Safari 11.0.3? Can you download documents?


Try another browser as a test.


Firefox 10.9 or higher



Opera Browser 10.9 or higher



SeaMonkey 10.9 or higher


Waterfox 10.8 or higher

May 28, 2018 7:49 PM

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Mar 14, 2018 7:08 AM in response to Eric Root In response to Eric Root

yes i am using 11.0.3... i cannot open and download documents at all. onedrive keeps giving me an error message. i tried google chrome and it works, but i hate google chrome for various reasons so i really want to fix my onedrive on safari issue...

Mar 14, 2018 7:08 AM

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Mar 14, 2018 8:29 AM in response to helpch In response to helpch

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.



Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Mar 14, 2018 8:29 AM

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Question: onedrive cannot work on safari on mac