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Question: Mac mini will not boot up past logo screen. Purchased 2015.

First time problem with boot-up. normal shutdown last night. Able to run one diagnostic with Command-R but no change. In general, system has been slow but not malfunctioning.

Mac mini, iOS 11.2.6

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Mar 12, 2018 8:09 PM in response to dbarch515 In response to dbarch515

1)

As macjack suggests, boot into Safe mode

<http://support.apple.com/kb/ht1564>

This will not load any 3rd party additions, it will load some more conservative Apple drivers (may cause screen flicker), and it will clear some kernel caches (a cache is saved data in a form that can speed up a program, but is totally redundant to the original source, and thus can be safely cleared). Booting into Safe mode is just an experiment, but can often times eliminate any 3rd party interference, or a cached item out-of-sync with the world. (Verify Safe mode via Applications -> Utilities -> System Information -> Software -> Boot Mode -> Safe vs Normal)


2)

You should also try an SMC reset and an NVRAM reset

<Reset the System Management Controller (SMC) on your Mac - Apple Support>

<How to reset NVRAM on your Mac - Apple Support>


3)

If you can get your system booted, please post the EtreCheck output

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Use the EtreCheck -> Edit -> Copy Report (See the image below)

User uploaded file

User uploaded file

And then Paste the report as a "Reply" to this thread.

If, AND ONLY IF, you get the error:

"The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

.

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.

Mar 12, 2018 8:09 PM

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Question: Mac mini will not boot up past logo screen. Purchased 2015.